## Sysadmin Approach to Service Management Delegate to sysadmins - assemble software and deploy them together to provide a service - run and maintain the service - as complexity grows, sysadmin team grows Results in separation between development and operations teams Advantages: - easy to implement from business-side - familiar industry paradigm - relevant talent pool - already existing tools, integrations, services to support novice sysadmins Disadvantages: - direct costs - manual intervention in change management, event handling - cost grows as team grows - indirect costs - dev and ops teams operate differently: - have different background, skill sets, and incentives - dev wants to ship features - ops wants to keep new features (changes) from breaking things - use different vocabulary to describe situations - ultimately can degrade communication, goals, trust, and respect